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COVID-19 Resources to Keep You

Informed & Healthy

 

GET FREE AT-HOME COVID-19 TESTS

 

Updated 1/2/2024

Your health and safety are our top priorities. We continue to monitor COVID-19 activity to ensure you have what you need. We are still open for business even though our offices are closed to walk-in visitors. We are always happy to assist you over the phone.

This page is intended to provide general information. For help related to your specific health needs, please call us at 1-877-973-0712 toll-free.

Currently everyone ages 5 or older is eligible to get the COVID-19 vaccine. Vaccine and booster guidance is updated regularly. Check with the Centers for Disease Control and Prevention (CDC) directly at CDC COVID-19 web page for the most up-to-date guidance. You can also follow them on social media.

We strongly encourage you to get vaccinated against the COVID-19 virus. It is the best way to keep yourself, your loved ones, and your community as safe as possible. The vaccine is safe and proven to help prevent serious illness and hospitalization.

Key points to know:

  • COVID-19 vaccines are helping to prevent severe illness, hospitalization, and death. However, public health experts see reduced protection over time against mild and moderate disease, even for those who are fully vaccinated. Booster shots increase your protection. Check the CDC guidance about who qualifies for a booster shot and when. Visit CDC COVID-19 Booster Shots.
  • Even though a variant, such as Omicron, may seem to cause mild illness, serious damage and death can still occur for some people. Getting fully vaccinated and following the CDC's recommendations for booster shots is your best defense. Booster shots help reduce serious illness and decrease your risk for spreading the virus.
  • While the mask mandate has been lifted, some people may choose to keep using one. If you do, remember to use a high quality mask. A cloth mask alone may not adequately protect you or others. A gaiter does not provide adequate protection. Visit CDC Mask Guidance for details.
  • Please talk to your provider if you have had allergic reactions to vaccines or have other questions about getting vaccinated. 
  • Every home in the U.S. is eligible to order 4 free at-home COVID-19 tests. The tests are completely free. Orders usually ship in 7-12 days. Order your tests now so you have them when you need them. Go to covidtests.gov. 

FREQUENTLY ASKED QUESTIONS

TESTING

Am I covered for the cost of a COVID-19 test?

Yes, AlohaCare will fully cover medically-necessary diagnostic tests for COVID-19, according to the Centers for Disease Control and Prevention (CDC) guidelines.

To find a test site visit Hawai`i DOH COVID-19 - site finder

To find a location by county go to COVID-19 testing locations by county

Do I need to get an approval from AlohaCare before I get tested or treated for COVID-19?

A prior authorization is not needed for diagnostic tests and covered services that are medically-necessary and follow COVID-19 CDC guidelines.

 

VACCINES

How much do I have to pay to get the vaccine?

The COVID-19 vaccine is available at no cost to you. Please show your AlohaCare member ID when checking in at the vaccination site.

Where can I get the vaccine?

There are a number of locations where you can get the COVID-19 vaccine. Please check the CDC's web page vaccines.gov or the Hawai‘i Department of Health COVID-19 vaccine website. The Hawai`i DOH website shows vaccine sites for children.

Where can I get more information about the vaccines available?

You can learn more about COVID-19 and the vaccines available at the Centers for Disease Control and Prevention website or visit the Hawai‘i Department of Health website.

 

BOOSTER VACCINE

How much do I have to pay to get the COVID-19 booster shot?

The COVID-19 booster shot is available at no cost to you. Please show your AlohaCare member ID when checking in at the vaccination site.

Where can I get the COVID-19 booster shot?

There are a number of locations where you can get the COVID-19 booster shot. Please check the CDC's web page vaccines.gov or the Hawai‘i Department of Health COVID-19 vaccine website. The Hawai`i DOH website shows vaccine booster sites for children.

 

TREATMENT

Do I need to get an approval from AlohaCare before I get treated for COVID-19?

A prior authorization is not needed for diagnostic tests and covered services that are medically-necessary and follow COVID-19 CDC guidelines.

If I test positive for COVID-19, will my treatment be covered?

Yes, care for the treatment of COVID-19 is covered under your current plan benefit.

 

ACCESSING MEDICINES

Can I get more than a month's supply of my medicines?

Yes. Members who have a maintenance drug prescription with refills can request up to a 90-day supply (for QUEST Integration) or up to a 100-day supply (for Medicare) from your pharmacy. Maintenance drugs are prescriptions commonly used to treat chronic or long-term conditions. These conditions usually require regular, daily use of medicines. Examples of maintenance drugs are those used to treat high blood pressure, heart disease, asthma and diabetes.

Can my medicines be delivered to my home?

Yes. Ask your doctor if your medicine can be filled by Oahu-based CarelonRx Home Delivery Pharmacy. If you need help with your Home Delivery drugs, call CarelonRx Home Delivery Pharmacy toll free at 1-833-523-1738. You can also ask your local pharmacy if they offer free home delivery; mail delivery; or drive-by pick up.

 

COVID-19 Health Guidelines

The Centers for Disease Control and Prevention (CDC) and the Hawai`i Department of Health (DOH) are the best resources to find the most current information about COVID-19. Visit the CDC COVID-19 web page or the Hawai`i DOH COVID-19 web page to learn more.

The CDC website covers the following topics:

 

 

IMPORTANT PHONE NUMBERS AND INFORMATION:

AlohaCare Member Call Center Information

AlohaCare QUEST Integration members, call:

808-973-0712 or 1-877-973-0712 toll-free

TTY/TDD users call 1-877-447-5990.

Hours of Operation: Monday through Friday from 7:45 a.m. to 5:00 p.m.

 

AlohaCare Advantage Plus (SNP) members, call:

808-973-6395 or 1-866-973-6395 toll-free

TTY/TDD users call 1-877-447-5990 toll-free

Hours of Operation: 7 days a week from 8:00 a.m. to 8:00 p.m. (After 3/31 Medicare hours are reduced to Monday through Friday).

 

Provider Call Center

Providers can call 808-973-1650 or 1-800-434-1002 toll-free during regular hours of operation 7:45 a.m. to 5:00 p.m. Monday through Friday.

Please also refer to the most recent provider advisory. It includes changes to AlohaCare benefit policies and processes in response to the COVID-19 pandemic.

After-Hours Call Center

Call the numbers provided above for after-hours assistance. Our answering service will answer calls from members when our offices are closed.

Nurse Advice Line

CareNet, our nursing advice line, is available to answer questions from members.

For QUEST Integration members – 1-877-225-8839 toll-free

For AlohaCare Advantage Plus (Medicare) members – 1-855-690-5930 toll-free

Med-QUEST Offices

Med-QUEST Eligibility offices remain open. However, Med-QUEST encourages people to:

  1. Apply for Medicaid benefits online https://medical.mybenefits.hawaii.gov
  2. Apply by calling if you do not have access to a computer. 808-524-3370 (O‘ahu), 1-800-316-8005 (Neighbor Islands)
  3. Please avoid coming to our offices. A drop box is available at our office to receive paper applications if you are unable to apply online or call.

If you have questions about your existing case, we are happy to assist you by phone. Please call your local office at the numbers listed at https://medquest.hawaii.gov/en/contact-us.html