Making Health Care Better For You

Since 1994, AlohaCare has worked hard to ensure all Hawai‘i residents have access to high quality health care. Today we continue that commitment through our health plans: QUEST  (Medicaid) and AlohaCare Advantage Plus (a Medicare HMO SNP). AlohaCare also supports our communities by collaborating with partners and funding programs to assist our members throughout the state.

AlohaCare provides comprehensive medical coverage and then goes beyond the medical setting to support you. We call this whole person care. Providing whole person care means we find ways to support you with other issues that affect your health. This can be things like making sure you have food to eat; a safe place to live; or emotional and social support.

We believe in culturally responsive care. This means we listen and learn about the health beliefs, practices, and cultural and language needs of our communities. Then we partner with community providers to create benefits and services that meet the diverse needs of our members.

• 24 Hour Pharmacy Customer Service & Medicine Delivered to Your Door

We have a wide variety of pharmacy services to help you stay healthy. This includes getting a 90-day supply of the medicine you take regularly mailed to your home.

• Support in Your Neighborhood

AlohaCare’s health coordination team can assist you with managing your health. They live in your neighborhood and have the knowledge and tools to support your care.

• AlohaCare Telehealth Connect

AlohaCare Telehealth Connect allows you to visit with a health provider on your own schedule, 24/7. Video visits give you care anytime, anywhere using your smartphone, tablet or computer with a webcam.

• Whole Person Support

Through a program called Unite Hawai`i, our team works with community partners to coordinate non-medical services. Services offered include housing assistance; individual and family support; clothing and household goods; employment; and more.

• Building Healthy Communities

We award college scholarships statewide and support food distributions. Our community grants program, Imua Loa (go forward in health and well-being), funds organizations doing profound work for the health of their communities.

AlohaCare QUEST (Medicaid)

When you choose AlohaCare, you join a health plan deeply rooted in Hawai`i’s communities. You get access to care and support from people who live in your neighborhood and work closely with your health care providers and community organizations. We’re not just a health plan, we’re your neighbors. We listen to your needs and do all we can to support your whole health.

Large Provider Network and Support

AlohaCare has a large statewide network of doctors, hospitals, specialists, and community partners to meet your health care needs. We all work together with you to make health care better for you. Complete coverage includes:

• Doctor visits
• Family planning services
• Hospital services
• Rehabilitation services
• Prescription drugs
• Preventive care services
• Vision and hearing services
• Tests and lab services
• Long-term services and supports
• Telehealth appointments
• Health Coordination

Extra Benefits for AlohaCare Members

We are proud to offer you extra benefits too. These are in addition to the medical benefits you get with your AlohaCare QUEST Integration plan. Extra benefits include:

⇒ Active&Fit Enterprise™ gives adults ages 18 and older access to multiple fitness centers; workouts on demand; workout plans; home fitness kits; healthy living coaching; educational resources; and more.

⇒ Ke Aloha Mau is a culturally responsive program that offers Native Hawaiian healing practices. It includes:

• `Ai Pono provides local and cultural healthy foods to support your body, mind, spirit and environment.

• Ho`oponopono supports connection and balancing relationships to restore bonds in `ohana.

• Hula provides physical movement so you can be more active and social in a supportive class setting

• Lomilomi offers physiotherapy and massage to realign the whole body, relieve pain and reduce sickness

 ⇒ A Promise of Hope is an education program for adults ages 18 and older to complete a high school education, which has been linked to improved health outcomes and a better financial future.

* Eligibility and locations vary for each program.

The Active&Fit Enterprise program is provided by American Specialty Health Fitness, Inc., a subsidiary of American Specialty Health Incorporated (ASH). Active&Fit Enterprise is a trademark of ASH and used with permission herein.

Call us if you have questions about AlohaCare's QUEST (Medicaid) health plan. 808-973-0712; toll 1-877-973-0712; or TTY/TDD 1-877-447-5990. Or email info@alohacare.org. We're here for you.

AlohaCare Advantage Plus

(A Medicare HMO SNP)

If you are eligible for a Medicare Advantage Plan and QUEST (Medicaid), there are many good reasons to choose AlohaCare for both. Your benefits can be easily coordinated; you deal with a local company that specializes in these plans; and we offer extra benefits created just for our Hawai‘i communities.

Large Provider Network and Support

AlohaCare has a large statewide network of doctors, hospitals, specialists, and community partners to meet your health care needs. We all work together with you to make health care better and easier for you. You can also get support form our health services team if you ever need help coordinating your care. AlohaCare Advantage Plus benefits include:

• Doctor visits
• Hospital coverage
• Vision services
• Hearing services
• Prescription drug benefits. Includes 100 day supplies of medicine from any participating network mail order pharmacy
• Annual wellness visits and preventive care
• Tests, X-rays and lab services
• Foot care (Podiatry services
• Health coordination services for those with complex health needs or just need extra health support
• Telehealth appointments
• Behavioral health services

AlohaCare's 2024 Supplemental Benefits

• $0 monthly premiums for a plan that includes doctor and hospital visits, prescriptions, preventive care and more.
• $0 copay for covered prescriptions including home delivery.
• $1,500 for dental services through Hawai‘i Dental Service for diagnostic and preventive services including oral exams, cleaning, fluoride treatment and x-rays.
• $70 prepaid flex card every month for healthy food, utilities (electric, gas and water) or over-the-counter (OTC) items.
• 24 free, one-way rides for approved non-emergency services like going to the pharmacy and grocery store or getting other supplemental benefits.
• Extra foot exams and treatment for diabetes related nerve damage or other eligible conditions.
• $1,000 in reimbursements for emergency services outside of the United States.
• 24/7 Nurse Advice Line provides advice on when to seek urgent or emergency care and general information about your illness or medication.

Call us if you have questions about AlohaCare Advantage Plus. 808-973-6395; toll-free 1-866-973-6395; or TTY/TDD 1-877-447-5990.October 1 to March 31, 8 a.m. to 8 p.m., 7 days a week and April 1 to September 30, 8 a.m. to 8 p.m., Monday through Friday.