IMPORTANT MEMBER UPDATE:
The state government office that oversees QUEST Integration has restarted their renewals process.
Please be on the lookout for a pink envelope in the mail.  Visit medquest.hawaii.gov for more information.
Keep us informed of your current address and phone number. Call us at 1-877-973-0712 if you have any questions.
AlohaCare
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Terms

By accessing this Site, you agree that AlohaCare may use information that you supply through the Site for the purpose of providing you personalized health information in connection with services provided to you by AlohaCare.  You also acknowledge that you have read and understood such Terms and Conditions and that you agree to abide by them.
 
You agree to defend, indemnify and hold AlohaCare, its officers, directors, employees, agents, licensors, business associates and suppliers, harmless from and against any claims, actions or demands, liabilities, and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Site in a manner that violates or is alleged to violate these Terms and Conditions.
 
Copyright
AlohaCare retains all copyrights and other proprietary rights in or relating to any content, including any software, provided on the Site.  Except for downloading and printing a small number of copies of the content for your personal use only, you may not sell, transfer, reproduce, transmit, distribute, perform or display such content without the express written consent of AlohaCare.

Disclaimer
The health-related information and resources on this website are made available to you solely for informational purposes.  It does not constitute medical advice and is not intended to be a substitute for professional medical care.  Nothing on this site is intended to be used for medical diagnosis or treatment.  Always seek the advice of your health care provider before beginning any new treatment or if you have any questions regarding a medical condition.  If you are ill or need immediate medical care, please contact your health care provider or, in an emergency, call 911 or go to the nearest medical facility.
AlohaCare and its vendors will attempt to keep the information available through this website current and accurate, but make no guarantees and disclaim any implied warranty or representation about its accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose.  Information on this website may be updated at any time and without notice.
When you access the Site, conduct any transaction, use any functionality or tool, or access information on or through the Site, you are agreeing to accept the legal disclaimers and adhere to our privacy and security policies set forth on our website.

Limitation of Liability
IN NO EVENT SHALL ALOHACARE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF PROFITS, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS WEBSITE OR THE PROVISION OF OR FAILURE TO MAKE AVAILABLE ANY SUCH PRODUCTS, GOODS, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Privacy and Security on the Public Site
AlohaCare understands that privacy of information is of great importance to our members and the people that visit our site.  We want you to know that AlohaCare does not sell information obtained through use of this website to anyone.  In addition, we have established the following privacy and security practices with respect to the public portions of the Site.
Because we want AlohaCare.org to better serve visitors' needs, we collect some basic information about visitors' computers, including:
  • IP address (the computer's unique signature)
  • Operating system (e.g. Windows XP)
  • Browser software (e.g. Microsoft Internet Explorer, Firefox)
  • Internet Service Provider (e.g. Oceanic)
  • Geographic location (e.g. Honolulu, Hawaii)
The information we collect about our visitors' computers will not be used to identify individuals. Instead, we check which Web pages and services people use while they are here.  For example, we use the browser information to help us design our website so that as many people as possible will be able to view the pages correctly.  In short, it helps us determine what parts of the site people like and what parts they don't, so that we can add information appropriately.

Privacy and Security on the Secured Sites
The sections of The Site that are password protected and require individuals to register and log-in, contain protected health information (PHI) and allow individuals to perform certain transactions (e.g. order an ID card, change a PCP).  Because of this, AlohaCare must be able to link a user's activity back to their identity.  For example, when a member requests a change to their PCP, we must be able to make that change within our systems and we cannot do that without linking the information back to the member.  In addition, it is important for AlohaCare to keep track of what functionality a member uses.  Therefore, in the password protected portion of our website, AlohaCare does collect identifiable information about users.  This includes information about the user's computer as listed above, and information related to the user, such as pages visited and PHI submitted or changed.

The confidentiality, integrity and availability of your PHI are important to AlohaCare.  To protect against unauthorized access to PHI that is accessible on the password-protected portions of our site, AlohaCare has adopted stringent security standards.  Data transmitted between your browser and the password-protected portions of AlohaCare.org is protected by using a minimum of 128-bit encryptiontechnolgy.
PHI that AlohaCare collects from users on the password-protected portions of The Site is confidential.  All PHI AlohaCare has regarding our members is available only to authorized users and is protected from unauthorized access by multiple layers of security controls and monitoring.  In addition, PHI that is collected and maintained by AlohaCare is used and disclosed only in accordance with our Privacy Notice.

We collect email addresses as part of the registration process.  We will use email addresses to notify registrants of online activity related to the security and privacy of their accounts, such as, retrievals of username, etc.  In addition, we can use email addresses to send members health and wellness information and other updates that might be of interest to them as members of AlohaCare if we implement such programs.  If we send health and wellness information and other updates, the recipient will be given the opportunity to opt-out of receiving similar emails in the future.  Please note that registrants cannot opt-out of receiving emails that notify them of online activity since these are necessary to protect the privacy and security of Web accounts.

Cookies
This website uses web analytics tools and to help analyze how users use the site, for advertising purposes and to help improve visitors’ experiences on our websites.  These tools use "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form.  The information generated by the cookie about your use of the website (including IP address) is transmitted to our partners.  This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for AlohaCare.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site.  We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Email
We welcome your comments or questions about our website and have provided an e-mail option for that purpose.  We will share your comments and questions with our member services coordinators and those employees most capable of addressing your questions and concerns.  Remember, your e-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us.  For that reason, please do not send confidential health care or personal information to us by e-mail.  AlohaCare disclaims any responsibility for any breach of confidentiality resulting from your transmittal of such email.  If you need to contact AlohaCare regarding confidential matters, please call Member Services at 973-0172 (Oahu) or toll-free at 1-877-973-0712. TTY users call 1-877-447-5990.

Links to Other Sites
For your interest and convenience, we have provided some links from the Site to other websites containing information from other websites.  These links and feeds are provided for your convenience only and do not constitute or imply that AlohaCare endorses these sites, any material or information contained therein, or of any products or services described on these sites.

These sites are not owned or controlled by AlohaCare and are not covered by AlohaCare's privacy and security policies.  AlohaCare cannot warrant the accessibility or the accuracy of any information provided on other websites.  AlohaCare disclaims any responsibility for the content, information or the privacy and security policies contained on those other websites.  We encourage you to check the terms of use, privacy and security policies, and policy regarding the use of "cookies" of any other website you visit.

YOU HEREBY ACKNOWLEDGE THAT THE PROVISIONS, DISCLOSURES AND DISCLAIMERS SET FORTH ON THIS SITE ARE FAIR AND REASONABLE, AND THAT YOUR AGREEMENT TO FOLLOW AND BE BOUND TO THEM IS NOT THE RESULT OF FRAUD, DURESS OR UNDUE INFLUENCE EXERCISED UPON YOU BY ANY PERSON OR ENTITY.
 
ALOHACARE MAKES NO REPRESENTATIONS, PROMISES, WARRANTIES OR UNDERTAKINGS CONTRARY TO THOSE SET FORTH ABOVE.

BY USING THIS WEBSITE, YOU ACKNOWLEDGE AND CONFIRM THAT YOU HAVE READ AND UNDERSTAND ALL OF THE LISTED CONDITIONS, TERMS, POLICIES, PROVISIONS, DISCLOSURES AND DISCLAIMERS, AND THAT YOU EXPRESSLY AGREE TO BE BOUND BY THEM.